Your assessment results
- Come from your own answers, straight away.
- Haven’t been checked against your records.
- Can point to areas worth examining.
- Can’t confirm the main problem, prove what caused it, or tell you exactly what to change.
For owners of small service businesses
Know what’s working. Fix what’s broken. Grow your business.
Business Health System helps you see your strengths, where work gets stuck, and what to improve first, so the business runs better and depends less on you.
It starts with the free Business Health Assessment: fifteen plain questions about leadership, growth and operations, in about five minutes.
Free · About five minutes · No account needed to start. At the end, create one to save your answers and see your reading.
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Example questionFrom the assessment · Leadership
What happens if you are away for five working days?
Choose the answer closest to what usually happens today.
If the business slows down when you step away, it helps to know exactly where.
The assessment looks at three parts of the business.
Leadership
Where it waits for you
What really happens when you’re away, who owns important results, and whether someone else can do the work that comes up most often.
Growth
Where customers come from
Whether you record how customers find you, can follow the steps from first contact to sale, and know what a customer costs to win and brings in over time.
Operations
How work flows
Whether you can see all unfinished work in one place, where work waits the longest, how mistakes and rework are tracked, and how you choose what to fix first.
Already running well?
The assessment is just as useful. Your results start with what’s working, so you can see what’s holding the business up and what to protect as it grows.
What the free assessment gives you
When you finish, create an account or sign in, and your reading appears straight away.
- A preliminary Business Health Score out of 100, built only from your answers, with a result for Leadership, Growth and Operations.
- What your answers suggest about the business, in plain words.
- The strengths you can build on, and how they help.
- Up to three insights, each with why it may matter and one practical first step.
- How certain the picture is, based on how many questions you could answer and whether your answers came from records, what you regularly see, or a best guess.
- What the reading can’t tell you yet, and what the diagnostic adds.
Not sure of an answer? Choose “I don’t know.” It counts as missing information, never as a zero. If too much is missing, your results say so instead of giving you a low score.
Your answers are the starting point. The review is where findings are confirmed.
Your Business Health Report
- Comes after your diagnostic and a live, one-hour review.
- Marks each finding “Confirmed in the review” or “Still needs evidence.”
- Describes what appears to be happening in the business today.
- Is shared with you in your account after the review.
The score is not an industry grade, a ranking against other businesses or a confirmed diagnosis.
How it works, step by step
Your dashboard shows the same five steps. You can stop after any of them.
Assessment
About 5 minutes · Free
Fifteen questions and three quick check-ins about how the business runs today. No account is needed to start, and your progress is kept in your browser as you go.
Results
Straight away
Create an account or sign in to save your answers, and your assessment reading appears: your preliminary score, what your answers suggest, the strengths you can build on and practical first steps.
Diagnostic
About 20–30 minutes
Six short sections: the business, owner and team, customers, how work gets done, numbers and records, and what you want to change. Your assessment answers carry over. When it’s ready, you send it, and then you can book your review.
Business Health Review
60 minutes · video or phone
Once your diagnostic is sent, choose one of the open times; you can move it if plans change. Together we go through your answers, fill in what’s missing, and separate what the review confirms from what still needs evidence.
Report
After the review
Your Business Health Report: the findings confirmed in the review, what still needs evidence, and the next conversation.
Separate from the free assessment
After your report: the 90-day Blueprint and implementation support
If you’d like help acting on your report, that’s a separate step. Scope and pricing are agreed with you before anything goes ahead, and none of it is part of the free assessment.
The 90-day Blueprint
A plan built on your report: the main constraint to work on first, up to three priorities, and actions that each have an owner, a date and a clear “done when,” across three 30-day phases: Foundation, Optimization and Scale.
Implementation support
Actions in the plan can be assigned to BHS as well as to your team, depending on what’s agreed. As you mark your own actions in progress, blocked or done, your consultant reviews each update.
Illustrative example · not a real client or result
What this can look like
A made-up trade business, to show how one problem moves from a first answer to a reviewed change. Every business is different.
Observed problem
Quotes wait for the owner. When the owner is out on jobs all day, prices for new inquiries go out late.
What gets checked
In the review: how long quotes actually wait, which jobs truly need the owner to price them, and whether anyone else already prices standard work.
Practical change
Write down how standard jobs are priced, and let a named team member send those quotes within agreed limits. Unusual jobs still go to the owner.
How progress is reviewed
The action is tracked in the Blueprint as in progress, blocked or done, and each update is reviewed. The measure agreed at the start, how long quotes wait, shows whether the change is working.
What happens when you press “Start the free assessment”
- Answer the questions. Fifteen questions and three quick check-ins, one at a time, in about five minutes. No account is needed yet: your progress is kept in this browser, so you can stop and come back on the same device.
- Create your account, or sign in. Your name, email and a password, so your answers are saved to you. We’ll email you a link to confirm your address; open it in the same browser, where your answers are waiting.
- See your assessment reading. What your answers suggest about the business, the strengths you can build on, and up to three practical first steps.
- Decide what’s next. If you’d like the review, the diagnostic is next. If not, your results stay in your account.
Questions owners ask
Who is it for?
Owners of small service businesses who want the business to depend less on them. We’re starting with the trades, and the questions are about how any service business runs: leadership, growth and operations.
Does it cost anything?
The assessment is free, and taking it doesn’t commit you to anything else. The 90-day Blueprint and implementation support are separate: scope and pricing are agreed with you before anything goes ahead.
Is it only for businesses with problems?
No. Your results lead with what’s working, and a strong business gets a strong reading: “A strong reported foundation” is one of them. The area with the lowest score is never labeled weak; it’s simply where there’s the most room to firm up.
What if I don’t know an answer?
Choose “I don’t know.” It’s treated as missing information, never as a zero. If too much is missing, your results say there isn’t enough information yet rather than showing a low score.
Do I need to prepare anything?
Not for the assessment: answer from what usually happens today, not what you hope will happen. For the diagnostic, numbers help. If one isn’t available, you can write “I don’t know,” and it’s discussed in the review.
Who sees my answers?
Until you create an account or sign in, your answers stay in your browser and aren’t sent to BHS. After that: you, and the BHS Founder, who runs your review and prepares your report. Other BHS team members with consultant access can see where you are in the process and your preliminary score, but not your answers. Other customers never see anything of yours. The privacy page has the details.
Can I change my review time?
Yes. You can move a booked review until your report is published, and your current time stays booked until the new one is confirmed.
Start with the first question.
Fifteen questions, about five minutes, free.
Start the free assessmentAlready have an account? Sign in